We believe that customer trust is our greatest achievement. While “Cash on Delivery” (COD) is a popular payment method at Gadgetsandplay, customers often pay in advance via bKash, Nagad, Rocket, or credit/debit cards for their convenience. Additionally, due to certain constraints, advance payment is required for specific products.

Since Gadgetsandplay sells premium gadgets and accessories, we try our utmost to ensure product quality and stock availability. However, due to import complications or supplier issues, stock updates may occasionally be delayed. When we try to source out-of-stock items and find them unavailable with the supplier, it occasionally creates an inconvenient situation for advance-paid orders.

Therefore, if we fail to supply a product or if an order is canceled before delivery, the Gadgetsandplay authority will refund the paid amount directly through the original payment method.

A) Refund Method: If Gadgetsandplay fails to deliver a product within the scheduled time for any reason, the advance amount paid by the customer will be refunded through the same channel used for payment (bKash, Nagad, Rocket, Card, or Bank Transfer, etc.).

B) Refund Processing Time: If an advance-paid order is not delivered or is canceled prior to delivery, the refund process generally takes 7 to 10 working days from the time the refund decision is made (excluding the processing time taken by the respective payment gateway). If you do not receive your refund within this timeframe, please contact us.

C) Refund Notification: Once the refund is processed, the customer will be notified via SMS, phone, email, or other channels. If you receive a refund notification but the money has not reached your account, you must contact us within 3 days. Otherwise, it will be assumed that you have successfully received the refund.

D) Refund Complaints & Contact Information: If you do not receive your refund within 7-10 working days or have any refund-related inquiries, please contact us through the following channels:

• Phone/WhatsApp: 01805990649

• Email: info@gadgetsandplay.com

• Address: Jamira Tola, Bhola Sadar, Bhola, Bhola-8300 Bangladesh

• Website: www.gadgetsandplay.com

E) Refundable Amounts:

1. If an advance-paid order is canceled before processing, or if the customer requests a cancellation beforehand, the full amount will be refunded.

2. If an advance-paid order is not delivered or is returned before delivery, the full amount will be refunded.

3. In the event of an online overpayment, or if a specific item from a paid order is removed due to stock unavailability, the excess amount will be refunded to the customer.

4. If excess money is deducted due to a technical error during online payment, the extra amount will be refunded upon providing proper proof.

5. If a specific product becomes unavailable from the supplier while a paid order is in the processing stage, we will discuss this with the customer, refund the amount for that specific item, and ship the rest of the order.

6. If an order is canceled during a cashback offer campaign, or if Gadgetsandplay fails to deliver, the refund will be processed after deducting the cashback amount.

7. (As per the Return Policy) If a product defect is proven within 12-24 hours of receiving the parcel (accompanied by a clear, unedited unboxing video) and we have the item in stock, it will be replaced. If out of stock, the full amount will be refunded after we receive the defective item. (Note: Refunds are not applicable for failing to meet these conditions or for a mere change of mind).

8. Only the price of the returned product will be refunded. Shipping or delivery charges for returned products are non-refundable.

9. Your refund will be issued after the returned product has been inspected by our team. Refunds will not be applicable for products that are physically damaged by the customer or have been used.

F) Non-Refundable Amounts:

1. Gift Vouchers: Payments made via gift vouchers are not eligible for cash refunds. If a customer cancels an order or Gadgetsandplay fails to deliver, the voucher amount can be reused for future orders.

2. Gadgetsandplay Balance: If an order is canceled, the amount is usually refunded directly to the customer. However, if a customer intentionally chooses to keep the paid amount in their Gadgetsandplay wallet/balance, it cannot be refunded as cash later. It can only be used for future orders.

3. Shipping or delivery charges for returned items according to the Return & Exchange Policy are non-refundable.

4. If “Cash on Delivery” (COD) was selected as the payment method and the customer has not paid any money upfront, naturally, no cash refund is applicable.